Return and Refund Policy

Return and Refund Policy

At Friosse, we are committed to ensuring that you are completely satisfied with your purchase. We understand that sometimes, returns and exchanges are necessary, and we strive to make the process as easy and hassle-free as possible.

1. 30-Day Free Returns and Exchanges

We offer a 30-day return and exchange policy. If for any reason you are not fully satisfied with your purchase, you may return or exchange the items within 30 days of receiving your order. There is no restocking fee, and we do not charge any additional fees for returns or exchanges.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the item must:

  • Be unused and in the same condition that you received it.

  • Be in the original packaging, with all tags, labels, and accessories intact.

  • Be free from damage or signs of wear.

3. Free Return Shipping

For returns and exchanges within 30 days, we cover the return shipping costs. Simply contact us to request a return label, and we will provide you with instructions on how to send the item back to us.

4. How to Request a Return or Exchange

To initiate a return or exchange, please contact us through one of the following methods:

  • Email: [email protected]

  • Phone: +61 412 678 945

  • Address: 103 Melbourne St, South Brisbane QLD 4101, Australia

Please include your order number, the item(s) you wish to return or exchange, and the reason for the return in your request. We will process your request as quickly as possible and provide you with return instructions.

5. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the conditions for return. After approval, we will process a refund to your original payment method. Please note that refunds may take up to 7 business days to appear in your account, depending on your payment provider.

6. Non-Refundable Items

Some items are non-refundable, including:

  • Gift cards

  • Items marked as "final sale" or "clearance"

7. Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs. To expedite this process, kindly send us a photo of the damaged or defective item.

8. Exchanges

If you wish to exchange an item for a different size, color, or product, simply follow the return process and specify the new item you would like to receive. If there is a price difference, we will inform you of any additional payment required or refund due.

9. Contact Information

If you have any questions about our return and refund policy, or if you need assistance, please contact us via:

  • Email: [email protected]

  • Phone: +61 412 678 945

  • Address: 103 Melbourne St, South Brisbane QLD 4101, Australia